I’m a customer experience consultant and blogger. I help organizations and their staff identify, manage, and and continuously measure their customer engagments so that they can deliver seemless, effortless interactions. The things I’m most passionate about are:
- Helping organizations develop great customer experiences
- Exploring technology as a means of making life better
- My family
Over the course of my career, I’ve developed proven techniques to improve customer experiences, increase loyalty and share of wallet for customers around the globe. When I’m not working with clients, you’ll likely find me shuttling my two boys with my wife to soccer practices and games, watching the Washington Nationals, or reading. Often as not, doing at least of two of the three at the same time!